Privacy Policy

 

Privacy Policy

At Calm Luna, your privacy matters deeply to us. This policy explains how we collect, use, and protect your personal information when you interact with our website and services.

1. Information We Collect

We may collect personal information when you:

  • make a purchase
  • subscribe to our emails
  • contact us or create an account

This may include your name, email address, shipping address, and country.

We also automatically collect basic technical data such as your IP address, browser type, and device information to improve your experience.

2. How We Use Your Information

Your information is used to:

  • process and deliver your orders
  • provide customer support
  • personalize your experience
  • communicate with you (if you opted in)
  • improve our services

We only use your data for purposes that support your experience with Calm Luna.

3. Legal Basis

We process your data:

  • to fulfill orders and provide services
  • based on your consent (for emails and marketing)

You can withdraw your consent at any time.

4. Data Storage & Protection

We take appropriate security measures to protect your information.

Your data is stored only as long as necessary to:

  • complete your order
  • comply with legal obligations

Sensitive data (such as payment details) is encrypted using secure technologies.

5. Sharing of Information

We may share your data with trusted third-party providers (such as payment processors or fulfillment partners) strictly to deliver our services.

We never sell your personal data.

6. Your Rights

You have the right to:

  • access your data
  • request corrections
  • request deletion
  • withdraw consent

To do so, simply contact us.

7. Cookies

We use cookies to improve your browsing experience and better understand how visitors interact with our website.

8. External Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

9. Updates

We may update this policy from time to time. Changes will be posted on this page.

10. Contact

If you have any questions, feel free to contact us at any time at : info@calm-luna.com